SHIPPING, RETURNS & EXCHANGES

SHIPPING

DUE TO SHIPPING DELAYS AND HEAVY ORDER VOLUMES, PLEASE ALLOW 5 BUSINESS DAYS TO PROCESS THE ORDER FOR SHIPMENT. YOU WILL BE UPDATED WITH A CONFIRMATION OF SHIPMENT ONCE YOUR ORDER IS SHIPPED.

RETURN POLICY

THE BRIGHT SIDE BY ROCKY BARNES OFFERS RETURNS ON ALL FULL PRICE MERCHANDISE FOR U.S. CUSTOMERS WITHIN 15 DAYS OF THE DELIVERY DATE.

PLEASE ENSURE ANY ITEMS THAT YOU ARE RETURNING ARE UNWORN AND UNWASHED WITH TAGS STILL ATTACHED. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET OUR RETURN REQUIREMENTS.

TO INITIATE A RETURN, PLEASE EMAIL:  CONTACT@THEBRIGHTSIDEBYROCKYBARNES.COM.

YOU WILL BE ABLE TO SPECIFY WHAT ITEM(S) YOU ARE RETURNING, AND YOU WILL BE GIVEN AN RN # FOR RETURN AND A COMPLIMENTARY FEDEX RETURN SHIPPING LABEL VIA EMAIL. ONCE PRINTED PLEASE ATTACH AND SEND BACK VIA FEDEX.

ONCE YOUR RETURN IS DELIVERED, PLEASE ALLOW 4-5 BUSINESS DAYS FOR US TO INSPECT AND PROCESS THE RETURN. ONCE YOUR RETURN IS PROCESSED, YOU WILL RECEIVE AN EMAIL NOTIFICATION CONFIRMING YOUR REFUND. PLEASE ALLOW 4-5 BUSINESS DAYS FOR THE REFUND TO SHOW ON YOUR ORIGINAL FORM OF PAYMENT.

YOU WILL HAVE 15 DAYS FROM THE DATE YOU RECEIVED THE ITEMS TO REQUEST A RETURN. 

EXCHANGES

WE OFFER EXCHANGES ON ALL STYLE(S) PURCHASED. PLEASE EMAIL CONTACT@THEBRIGHTSIDEBYROCKYBARNES.COM FOR PROCESSING EXCHANGES. THERE IS NO RETURN SHIPPING ON EXCHANGES.

FINAL SALE

ALL ITEMS MARKED "FINAL SALE" MAY NOT BE RETURNED OR EXCHANGED.

PRICE ADJUSTMENTS

THE BRIGHT SIDE BY ROCKY BARNES DOES NOT OFFER PRICE ADJUSTMENTS AT THIS TIME.

QUESTIONS?

IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL: CONTACT@THEBRIGHTSIDEBYROCKYBARNES.COM. 

 

 

 

 

Refunds for full-priced items returned within the eligible window under the following conditions:

Items must be in original, unworn condition with tags attached, no marks, stains, smells.

Garments with make-up stains or perfume odor will not be eligible for return.

Items must be returned in original bags/packaging.

Purchases made using a promotional discount code are eligible for a refund unless they are at final sale discounted prices or otherwise stated.

Domestic returns must be received by our warehouse within 14 business days. International returns must be received by our warehouse within 30 business days. International return requests must be made within 7 business days of receiving your order. 

 

 

PLEASE NOTE:

SALE ITEMS CANNOT BE RETURNED.

MADE TO ORDERS ARE NOT ELIGIBLE FOR A RETURN.

BUYER IS RESPONSIBLE FOR INTERNATIONAL RETURN SHIPPING COSTS. WE STRONGLY RECOMMEND TRACKED SHIPPING.

 

 

ONCE YOUR RETURN HAS BEEN RECEIVED:

WE WILL REFUND YOUR ORIGINAL ORDER WITHIN 3-5 BUSINESS DAYS OF RECEIVING IT BACK TO OUR WAREHOUSE. YOU WILL RECEIVE CONFIRMATION WHEN IT HAS BEEN PROCESSES, SO YOU KNOW IT'S ON THE WAY. PLEASE ALLOW 2-6 BUSINESS DAYS FOR THE TRANSACTION TO APPEAR IN YOUR BANK OR CREDIT CARD ACCOUNT.

 

 

EXCHANGE POLICY:

UNFORTUNATELY, WE CANNOT OFFER EXCHANGES AT THIS POINT IN TIME. IF YOU WOULD LIKE TO ORDER ANOTHER SIZE WE RECOMMEND PLACING YOUR ORDER ORDER AGAIN AND SENDING THE INCORRECT SIZE BACK FOR A REFUND.